FAQ

SHIPPING POLICY

Where do you ship?
Our Standard Shipping option is for all domestic locations. We also ship Internationally to most countries worldwide, however, this is slightly more expensive & can take longer due to COVID & Customs.

Do you ship Internationally?
Yes! In addition to our full domestic shipping, we also ship to most countries world-wide. Please be aware that there may be an increased shipping cost & delivery times.

How long will my order take?
Generally, we expect orders to be fulfilled within 10-14 business days after the order was placed. Once your order is fulfilled, it is then shipped which varies by location. This is due to multiple ongoing national issues & we hope to return to normal fulfillment times in the future.

Can I expedite my order?
Unfortunately, at this time, we do not offer any type of expedited shipping.

It's been a few days since I placed my order but I haven't received any shipping info. What do I do?
We understand that this might be slightly concerning to you but please do not worry. As soon as your order is fulfilled & shipped, you will receive all of the tracking information needed.

RETURNS AND EXCHANGES

How long do I have to return my order?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@watch-momentum.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@watch-momentum.com.

How do I ship my order back to you?
If you are not satisfied with your order, feel free to reach out to us at info@watch-momentum.com so our customer service team can take care of you. Once you alert them to a return or an exchange, they will distribute a pre-paid return label via email.

What if my product is damaged or defective?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

My item doesn't fit. Can I exchange it?
Absolutely! We've all been there before. To start an exchange, you can contact us at info@watch-momentum.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We will then place the corrected order into our system to fulfilled as new.

Are there any items I can't return?
Certain types of items cannot be returned:

- Custom products (such as special orders or personalized items)

- Sale items or gift cards.

- External Vendor Items (Pillbox Bat Co. Wooden Bat, etc.)

Please get in touch if you have questions or concerns about your specific item.